MD Coordinator

Key Responsibilities:

1. Order Management:

   • Efficiently handle customer orders from initiation to completion.
   • Track and manage the status of orders in the production pipeline.
   • Coordinate with various departments to ensure timely execution and delivery of orders.

2. Customer Query Resolution:

   • Serve as the first point of contact for all customer inquiries related to orders.
   • Provide prompt and accurate responses to customer queries, ensuring a high level of satisfaction.
   • Escalate complex issues to relevant departments or management as needed.

3. Production Timeline Oversight:

   • Monitor production schedules to ensure adherence to timelines.
   • Coordinate with the production team to resolve any delays or issues affecting the production schedule.
   • Update customers proactively about the status of their orders, especially in cases of delays.

4. Order Documentation:

   • Accurately record customer orders, specifications, and preferences.
   • Maintain and update order records in the company database.
   • Ensure all order-related documentation is complete and accurate for internal processing.

5. Customer Satisfaction:

   • Build and maintain positive relationships with customers.
   • Address and resolve customer complaints in a timely and satisfactory manner.
   • Gather customer feedback and suggest improvements to enhance the customer experience.

6. Team Collaboration:

   • Work closely with sales, production, and logistics teams to ensure a seamless order process.
   • Participate in regular team meetings to discuss order status, potential issues, and improvements.
   • Assist in developing strategies to optimize order processing and customer satisfaction.

Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain Management, or related field.
• Proven experience in customer service, order management, or a related role.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficient in MS Office and familiar with order management software.
• Ability to work in a fast-paced and dynamic environment.
• Strong problem-solving skills and attention to detail.

What We Offer:

• A supportive and collaborative work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.